Talk to your customers. Even the ones who never called.

Your phone never goes unanswered again

Lumina Reviews Chat builds a synthetic customer persona from all your real Google reviews, then lets you have a conversation with them. Ask what frustrated them, what they loved, and what would make them come back.

The customer focus group you always wanted

Stop guessing what customers think. Lumina builds a composite voice from all your reviews and lets you probe it — ask follow-up questions, explore complaints, uncover hidden opportunities.

Synthetic persona from real reviews

Conversational — ask anything

Uncovers what ratings can't show

Actionable feedback, not just scores

Refreshes as new reviews arrive

Works with Lumina Reviews data